Customer Survey: Impact Report 2019

(in lingua inglese) A field service technician drives three hours to a remote hospital to perform preventive maintenance on an MRI machine. The head of security at an office building calls her maintenance team to fix a broken surveillance camera. An aviation MRO crew waits in a hangar to perform planned service on a 787 jet engine.
These service calls require specialized skills, effective logistical coordination, and varying levels of planning.
But there's a common goal: Service leaders and their technicians in the field need the right tools and knowledge to keep critical equipment running - and to meet customers' ever - changing expectations for uptime and support.
It's all made possible by a solution we call Service Execution Management, a software category that includes both Field Service
Management and Asset Service Management.